Frequently Asked Questions

If you have more questions about how Alma works, you can always reach out to us!

support@helloalma.com

FAQs

What types of payment do Alma providers accept?

Providers in the Alma community determine their own policies around payment, including setting their own rates and deciding which insurance(s) to accept. Depending on your budget and insurance, we can help you find a therapist in the community who fits your needs.

Can I use insurance to see my provider?

Many therapists at Alma accept insurance, but not all. Our Client Matching team will work with you to ensure your provider match is in-network. You can also see a list of providers in-network for you and currently accepting new clients by filtering under "Payment Options" in our online directory.

How do I know if therapy is covered by my health benefit?

If you have United Health, Oxford, or Oscar, we can check for you thanks to our partnership with Optum! Otherwise, the best way is to call your insurance company using the number listed on the back of your insurance card. Ask if you have behavioral health benefits as part of your coverage, and if so, what the co-pay/deductible is for a "mental health outpatient visit."

Do all providers in the Alma community practice at an Alma location?

No, while many providers practice froman Alma location, our members practice throughout the New York and New Jersey area offering convenient access to locations wherever is most convenient for you.

Does Alma schedule appointments for me?

No. All providers in Alma's community schedule their own appointments. If you use our Client Matching service, we will work with you to find the right provider, and the provider will follow-up directly to schedule a phone consultation and first appointment. If you submit your own consultation request through our directory, those requests are routed straight to the provider.

Will Alma follow up if my consultation request is declined?

Yes! Alma will follow up if your consultation request is declined to see if we can help you find another match in our community.

Once I confirm my preferred provider, how will I communicate with them?

It's up to you and your provider! Each provider at Alma has their own policies and processes around how they communicate with clients, but most use email and text.

How often will I meet with my therapist? Do I have to meet them every week?

It's up to you and your provider! Many prefer to see their therapist weekly, but you can set a cadence that feels right to you with your provider.

Provider FAQs

Do all members have to take insurance at Alma?

No, all members have autonomy over their practice, including which payment options they accept and which clients they choose to see.

Does it cost extra to take advantage of going in-network with Alma?

No, as an Alma member you can opt in to this program for no additional cost.

Would I be required to see a certain number of insurance clients?

No, you get to decide how many insurance clients you take! Our mission is to simplify access to care. Even one insurance client is enough to make a difference.

How quickly can I start seeing insurance clients?

We work with our payer partners to expedite the credentialing process so you can begin seeing insurance clients within 30 days of completing your CAQH application.

I'm already credentialed with one of your insurance partners. Can I still join Alma?

Yes, you can still join Alma and get all of our exclusive insurance benefits, including enhanced payback rates and offloading paperwork to our team for both new and existing clients.

How much will I earn per session?

Payback rates are determined by your degree. Get in touch with us to learn more.

Which insurance payers does Alma work with?

Alma is currently partnered with Optum, which includes UnitedHealthcare, United Oxford, and Oscar. Please note, Alma is not partnered with community and state plans, including Medicare or Medicaid.

Does Alma handle administrative paperwork?

Yes, Alma handles credentialing, eligibility checks, claim submissions, and payment for each in-network client.

Can I still see private pay clients, as well?

Yes! With Alma, you'll receive client referrals for both cash pay and in-network clients.

If I decide that I no longer want to be in-network with Alma, can I opt out?

Yes. With 30 days notice, the Alma team can transition you out of our insurance program.