Providers in the Alma community determine their own policies around payment, including setting their own rates and deciding which insurance(s) to accept. Depending on your budget and insurance, we can help you find a therapist in the community who fits your needs.
Can I use insurance to see my provider?
Yes! Over 96% of providers at Alma accept insurance with companies like Aetna, Optum, Cigna, and more. If you're working with our Client Matching team, we will only get matched with providers who accept your insurance. If you're looking for care through our directory, select your insurance under "Which insurance?" to see your in-network options.
How do I know if therapy is covered by my health benefit?
The best way to determine if you have mental health care coverage is to call the number listed on the back of your insurance card. Ask them if you have behavioral health benefits as part of your coverage. If so, clarify what the copay or deductible is for a mental health outpatient visit.
What happens if my consultation request is declined?
If you don't hear back from a provider within 3-4 days, we recommend searching Alma's directory for a different provider that fits your needs. For one-on-one assistance, please reach out to our Client Matching team anytime.
Your consultation may also be declined because you live in a state where we don't currently operate. In this case, someone on our team will reach out via email about joining our waitlist. By joining, you will be the first to know when Alma is available in your area.
Once I confirm my preferred provider, how will I communicate with them?
It's up to you and your provider! Each provider at Alma has their own policies and processes around how they communicate with clients, but most use email and text.
How often will I meet with my therapist? Do I have to meet them every week?
It's up to you and your provider! Many prefer to see their therapist weekly, but you can set a cadence that feels right to you with your provider.
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Browse the directory on your own or talk to our Client Matching team for support.