Privacy matters to Alma, so we follow a privacy framework that helps us to manage and protect your personal information through your use of our Website and throughout any communications between Alma and you such as email, text, phone calls, and other electronic communications. Alma values the choices you have regarding the information we collect, and in this Privacy Notice you can learn how you can manage, update, or request to delete information.
Please take some time to read this Privacy Notice. You can learn more about any particular topic by clicking on the headings below. If there is anything you do not understand, please do not hesitate to Contact Us.
This Privacy Notice does not apply to:
Please contact your healthcare provider for information on their use of your protected health information or a copy of their notice of privacy practices.
By using our Platform or communicating with us, you are agreeing to the terms of this Privacy Notice.
If you are unable to view this Privacy Notice due to a disability, please contact us at (917) 590-1413 or support@helloalma.com to obtain this Privacy Notice in an alternative format.
The following chart lists some of the key terms and definitions used in this Privacy Notice.
Key Term | Definition |
|---|---|
“Alma,” “we,” “us,” or “our” | Arlozorov9, Inc. d/b/a Alma |
“Personal Information” | Personal information is information from or about you that may personally identify you or may be able to be used to personally identify you. This does not include protected health information, or PHI, as defined by HIPAA. For purposes of this Privacy Notice, we may use the terms information and data interchangeably. |
our “Platform” | Our Website |
“Privacy Notice” | This Privacy Notice |
our “Services” | Any services provided through the Platform |
our “Terms of Use” | Our terms of use located here. |
our “Website” | Our homepage: http://www.helloalma.com/ and any pages linked from our home page and any Alma marketing or other Alma forms which link to this Privacy Notice as the controlling privacy policy. |
Key Term
Definition
“Alma,” “we,” “us,” or “our”
Arlozorov9, Inc. d/b/a Alma
“Personal Information”
Personal information is information from or about you that may personally identify you or may be able to be used to personally identify you. This does not include protected health information, or PHI, as defined by HIPAA. For purposes of this Privacy Notice, we may use the terms information and data interchangeably.
our “Platform”
Our Website
“Privacy Notice”
This Privacy Notice
our “Services”
Any services provided through the Platform
our “Terms of Use”
Our terms of use located here.
our “Website”
Our homepage: http://www.helloalma.com/ and any pages linked from our home page and any Alma marketing or other Alma forms which link to this Privacy Notice as the controlling privacy policy.
Alma functions as a business associate to providers who you find through our Platform (“Providers” or “Provider”). So, Alma’s collection, use and disclosure of protected health information is guided by HIPAA and the terms of a business associate agreement and other contracts, not this Privacy Notice. For questions on how your protected health information is handled, please reach out to your Provider or review your Provider’s notice of privacy practices. For questions about how your Alma employee information is handled, please contact Alma as this information is not covered by this policy. For information on how Alma provider personal information is handled, please review our provider policy addendum or contact Alma below as this information is also not covered by this policy.
When you visit our Platform or use our Services and it is not for a telehealth visit, visiting your Alma client account, or anything related to your receiving healthcare services, Alma processes certain personal information, and this Privacy Notice explains how Alma uses that information. This could be, for example, when you visit the Website to read about Alma’s services or when you search the Website for Alma’s history or values.
This Privacy Notice is incorporated into our Terms of Service, which also apply when you use our Platform.
Alma collects personal information directly from you or automatically from your devices when you interact directly with our Platform. When you interact directly with our Platform, you may not be required to provide us with certain data requested; however, some data is necessary for the purposes described in this Privacy Notice and if you fail to provide any required data, you may not be able to access our Platform. We may collect Personal Information about you, including information that may directly identify you, certain protected classes of personal information, information that may identify, relate, or could be associated with you, and information relating to your internet and network activity. Where possible, we will allow you to interact with us anonymously, but in many cases we need your information.
We may collect and use the following Personal Information about you:
Categories of Personal Information | Specific Examples of Personal Information Collected | Examples of How We Use This Information* (more below) |
|---|---|---|
Information that identifies, relates to, describes, or is capable of being associated with a particular individual | Name, online identifier, email address, phone number, and social media account URL. | Operate, maintain, supervise, administer, and enhance our Platform or the Services. Provide you with information about the Platform or Services that you request from us or that may be of interest to you. |
Protected classes of Personal Information | Age and gender | Provide you with information about the Platform or Services that you request from us or that may be of interest to you. |
Internet or other electronic network activity information | IP address, device mode, device ID, OS version, device language, operating system, browser type, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisements. | Anonymize and aggregate information to improve the services and provide required reporting. Detect fraudulent use, and otherwise maintain the security of our Platform and the safety of others. Provide you with information about the Platform or Services that you request from us or that may be of interest to you. |
Inferences | Inferences about interests based on other online activity. | Provide you with information about the Platform or Services that you request from us or that may be of interest to you. |
Licenses and job specifications | Job title and professional license type. | Provide you with information about the Platform or Services that you request from us or that may be of interest to you. |
Geolocation data | Rough physical location based on IP address, state/city, local time, and local time zone. | Detect fraudulent use, and otherwise maintain the security of our Platform and the safety of others. Operate, maintain, supervise, administer, and enhance our Platform or the Services. Provide you with information about the Platform or Services that you request from us or that may be of interest to you. |
Categories of Personal Information
Specific Examples of Personal Information Collected
Examples of How We Use This Information* (more below)
Information that identifies, relates to, describes, or is capable of being associated with a particular individual
Name, online identifier, email address, phone number, and social media account URL.
Operate, maintain, supervise, administer, and enhance our Platform or the Services.
Provide you with information about the Platform or Services that you request from us or that may be of interest to you.
Protected classes of Personal Information
Age and gender
Provide you with information about the Platform or Services that you request from us or that may be of interest to you.
Internet or other electronic network activity information
IP address, device mode, device ID, OS version, device language, operating system, browser type, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisements.
Anonymize and aggregate information to improve the services and provide required reporting.
Detect fraudulent use, and otherwise maintain the security of our Platform and the safety of others.
Provide you with information about the Platform or Services that you request from us or that may be of interest to you.
Inferences
Inferences about interests based on other online activity.
Provide you with information about the Platform or Services that you request from us or that may be of interest to you.
Licenses and job specifications
Job title and professional license type.
Provide you with information about the Platform or Services that you request from us or that may be of interest to you.
Geolocation data
Rough physical location based on IP address, state/city, local time, and local time zone.
Detect fraudulent use, and otherwise maintain the security of our Platform and the safety of others.
Operate, maintain, supervise, administer, and enhance our Platform or the Services.
Provide you with information about the Platform or Services that you request from us or that may be of interest to you.
*We may use any of the categories of information listed above for any of the below purposes.
We may collect Personal Information in the following ways:
We may share Personal Information with third parties in certain circumstances or for certain purposes, including:
You have the right to opt out of certain disclosures of your Personal Information including certain uses of tracking technology, including the disclosure of your Personal Information for our advertising to you, and other targeted advertising.
You can opt out of third parties collecting your Personal Information for targeted advertising purposes in the United States by visiting the National Advertising Initiative's (NAI) opt-out page and the Digital Advertising Alliance's (DAA) opt-out page.
You can also restrict certain tracking directly through your browser. Each type of web browser provides ways to restrict and delete cookies. Browser manufacturers provide resources to help you with managing cookies. Please see below for more information.
For other browsers, please consult the documentation that your browser manufacturer provides.
If you do not wish to have your email address used by Alma to promote our Platform or the Services, you can opt-out at any time by clicking the unsubscribe link at the bottom of any e-mail or other marketing communications you receive from us. This opt out does not apply to information we need to send you related to your use of the Alma Platform and Services such as payment reminders or transaction confirmation emails. It will apply to marketing emails from us. If you are wanting to opt out of emails from your Provider, you will also need to speak with your provider directly.
You may also see certain ads on other websites because we participate in advertising networks. Ad networks allow us to target our messaging to users through demographic, interest-based, and contextual means. These networks track your online activities over time by collecting information through automated means, including through the use of cookies, web server logs, and web beacons. You can remove cookies from your browser to no longer see these ads. Please refer to our Cookie Policy for how to opt out.
The networks use this information to show you advertisements that may be tailored to your individual interests. Certain states may offer additional rights and choices. Please see State-Specific Privacy Rights below for more information.
You can review your Personal Information by logging into our Platform. As a reminder, this policy does not apply to your protected health information. Please contact your Provider with a request to delete or change your protected health information.
You may Contact Us to inform us of any changes or errors in any Personal Information we have about you to ensure that it is complete, accurate, and as current as possible or to delete your account. We will not be able to complete your request if the request relates to protected health information such as information on your health records or other information in the client portal. We may not be able to complete your request if we believe it would violate any law or legal requirement or cause the information to be incorrect.
Alma is subject to state and federal laws and regulations, and the Platform or some of the Services may not be available in your state. You represent that you are not barred from enrolling for or using the Platform or Services under the laws of the United States or any other jurisdiction(s) in which you may be located. Access to and use of the Platform and the Services is limited exclusively to users located in states within the United States where the Platform and the Services are available. The Platform and the Services are not available to users located outside the United States. Accessing the Platform or obtaining the Services from jurisdictions where content is illegal, or where we do not offer the Platform or Services, is prohibited.
Alma understands the importance of protecting children’s privacy in the interactive online world. Our Platform is not designed for or intentionally targeted at children 13 years of age or younger. We do not knowingly collect or maintain information from anyone under the age of 13. Children under the age of 13 are prohibited from using our Platform and the Services, and from submitting any Personal Information to the Platform. If we learn that we have collected or received Personal Information from a child under 13, we will delete that information. If you believe a child under the age of 13 might have provided us with their Personal Information, please Contact Us.
Some web browsers have a “Do Not Track” feature. This feature lets you tell websites you visit that you do not want to have your online activity tracked. These features are not yet uniform across browsers. Our Platform is not currently set up to respond to those signals.
We have implemented reasonable administrative, technical, and physical safeguards designed to protect against the risk of unauthorized access, alteration, destruction, disclosure, or use of your Personal Information. The Internet is not 100% secure and we cannot guarantee the security of information transmitted through the Internet. Any transmission of Personal Information is at your own risk. We do need your help to keep your Personal Information secure, not just with Alma but across all your online presences, and we ask that you make strong, unique passwords, use a multi-factor authentication whenever it’s available, and be cautious about how you’re sharing your information and who you’re sharing it with. We are not responsible for the circumvention of any privacy settings or security measures contained on our Platform, in your operating system, or mobile device.
California Civil Code Section 1798.83 (California’s “Shine the Light” law) permits users of our Platform and/or the Services that are California residents and who provide Personal Information in obtaining products and services for personal, family, or household use to request certain information regarding our disclosure of Personal Information to third parties for their own direct marketing purposes. If applicable, this information would include the categories of Personal Information and the names and addresses of those businesses with which we shared your Personal Information with for the immediately prior calendar year (e.g. requests made in 2021 will receive information regarding such activities in 2020). You may request this information once per calendar year. To make such a request, please Contact Us using the information below.
In order to verify your identity when you make a request, you will be required to log in to your password-protected account or respond to an email verification request.
To exercise these rights, please contact us at the information provided below.
In addition to exercising these rights yourself, you may also designate an authorized agent to make these requests on your behalf. If the authorized agent does not provide a valid power of attorney, we will ask you to verify the request directly via email or through your password-protected account.
We may update our Privacy Notice at any time and at our sole discretion to reflect changes in our privacy practices or procedures, laws, and best practices. We will post any changes we make to our Privacy Notice on this page with a new “Last updated” date. If we make material changes to our practices with regards to the Personal Information we collect from you, we will notify you by email to the email address specified in your account and/or through a notice on the Platform. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically accessing the Platform and reviewing this Privacy Notice to check for any changes.
YOUR CONTINUED USE OF OUR PLATFORM FOLLOWING THE POSTING OF CHANGES CONSTITUTES YOUR ACCEPTANCE OF SUCH CHANGES.
If you have any questions, concerns, complaints, or suggestions regarding our Privacy Notice or the ways in which we collect and use your Personal Information described in this Privacy Notice, have any requests related to your Personal Information pursuant to applicable laws, or otherwise need to contact us, you may contact us at the contact information below or through the “Contact Us” page on the Platform.
Arlozorov9, Inc. d/b/a Alma
397 Bridge Street, 7th Fl
Brooklyn, NY 11201
Telephone: (213) 443-8093
E-mail: support@helloalma.com